Launch and grow your payment experience with PAYSEED
Last updated: January 2024
Merchants can process full or partial refunds through the PAYSEED dashboard or API. Refunds are processed via the connected upstream payment provider. The availability and timing of refunds depend on the payment status, provider capabilities, and applicable law.
PAYSEED does not guarantee that every payment can immediately be returned. Refunds and reversals depend on the payment status, provider capabilities, contractual rules and applicable law. Some transactions may not be eligible for refund if they have been disputed, reversed, or settled.
If a customer disputes a transaction (chargeback), PAYSEED will notify the merchant. The merchant must provide evidence within the specified deadline. Dispute resolution depends on the upstream provider's policies and payment-network rules.
Customers are notified when a refund is processed. The notification includes the refund amount, reference, and expected timeline.